Lecture Notes
Lecture Notes & Readings
Lecture notes and paper readings will be posted as the course progresses throughout the Fall 2020.| Course Week | Lecture Date | Title | Reading | Additional Notes |
|---|---|---|---|---|
| One | Sept 14 | Introduction | Ch 2, 21 - 59 | |
| Two | Sept 21 | Service Description & ICT Value | Ch 7, 215 - 248 | Service Description Template |
| Three | Sept 28 | ICT Strategy & Planning | Ch 12, 396 - 425 | |
| Four | Oct 5 | ICT Governance and Management | Ch 13, 427 - 465 | |
| Oct 12 | Reading week - no class | |||
| Five | Oct 19 | System Acquisition | Ch 5, 141 - 177 | |
| Six | Oct 26 | System Implementation and Support | Ch 6, 147 - 211 | |
| Seven | Nov 2 | Organising IT Services | Ch 7, 251– 282 | |
| Eight | Nov 9 | Privacy and Security | Ch 9, 287– 321 | Privacy Assessment Tool |
| Nine | Nov 16 | Standards | Ch 11, 357 - 392 | Voluntary Withdrawl Date: Nov 17th |
| Ten | Nov 23 | Performance Standards and Measures | Ch 11, 323 - 353 | |
| Eleven | Nov 30 | |||
| Twelve | Dec 7 | Last class | ||
| Thirteen | Dec 14 | Term Paper Submission |